Resolved
Jean M Ygi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cornwall, Ontario

Resolved: Wrong size

The customer service is great but I cannot understand why the sizing changed. I would appreciate a replacement with a 7 1/4 size.

You are still the best.

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User's recommendation: For sure

Anonymous
map-marker Mississauga, Ontario

I’ve had two good experiences with Tilley. I’m in process right now again and I believe they are a good company

My hat was totally demolished however I believe Im getting a new one shortly. Im on hold in the transaction however I believe Gabrielle will be in touch with me soon for the transaction to a new hat. Im my experience before it has been streamed lined and look forward to receiving my new hat with a very minimal charge.

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User's recommendation: I highly recommend Tilley

Zanyia Usg
map-marker Hot Springs, Arkansas

I have a Tilley hat that has ripped. I need to know what my options are.

Tilley Endurables - I have a Tilley hat that has ripped. I need to know what my options...

A rip in my Tilley hat. I have had this hat, and another hat, for a number of years.

This has been my favorite hat, almost always wear it when I am outdoors or working on my property. Unfortunately, because of all the years that have passed, I do not have my original receipt.

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User's recommendation: Best hat I have ever owned

Hobson Mbm

About sizescan you adjust the head size on TWS1 1/2 inch smaller

Question about The Tilleys Hat TWS1 my head size is 6 7/8 and The TWS1 the smallest is 7 is there an adjustment you can make to make the TWS1 smaller by 1/2an inch

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Preferred solution: Tilleys TWS1 but my head size is 6 7/8 is there a possibility that TWS1 be adjusted 1/2 an inch smaller

Thomas W Mbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hard to replace a worn out hat but promising a lifetime warranty

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Still have a ripped hat . Emails and no people to speak with and actually solve the problems . T1 bucket with a 4 inch rip

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Loss:
$75
Cons:
  • Warranty is a scam

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Woodbine, Maryland

Order not received

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Tilley Endurables - Order not received

Fed ex said hat was delivered 3 weeks ago. I do not receive.

Contacted Tilley multiple times via email and one phone call. They are following up with fed ex and filed a claim saying they would be in touch. I have not heard anything as far as resolving. I emailed and said they have my money and the issue with fed ex was between them and had nothing to do with me.

I should not have to wait until they hear something from fed ex. I am very disappointed and just want a refund at this point.

I thought by going through Tilley, I would have a good experience. Not the case.

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User's recommendation: Order from Amazon or another company with better customer service.

Jackson P Amw

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Verified Reviewer

Beware

I have worn Tilley hats for a few years and they used "to be guaranteed for life (replaced free if it ever wears out)". This used to be free, you show up at store and the store handles the replacement.

Cost to you - a trip to the mall.

They have stopped stores doing this.

Now you have to mail the hat to them with the prepaid cost of having a replacement mailed back. They now have the right to reject your request for replacement, if they choose.

In spite of their increasing cost, now replacement is not free nor easy, in spite of what they write, sow, or tell you.

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Pros:
  • Nice hats
Cons:
  • Terrible service
Reason of review:
Warranty issue

Preferred solution: Free replacement

Anonymous
map-marker Winder, Georgia

*** Customer Support

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The amount of time I have wasted on this is infuriating!

E-mails take longer than 48 hours to respond despite what their auto-response says.

1-800 number either tells you to leave a voicemail to a mailbox that is full or your going to wait on hold for a half hour before you can reach a real person.

The 416 number asks you to enter an extension or access the directory. The directory appears to be empty.

Website lacks information on your on-going returns

For a company that has such good reviews they really put up a lot of road blocks to prevent you from speaking to a living person.

Its so far taken over 2 weeks to get a resolution.

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