Tilley Endurables Phone Numbers and Emails

Toll-Free Number:

  • (800) 363-8737
Send Message

Customer Service:

  • (716) 822-3052
    Orchard Park, NY
  • +1 416 441 0899
    Outside North America


  • +1 416 444 6944

Legal Department:

  • (866) 441-3166 ext 223
    Privacy Officer
  • (866) 441-3166

Tilley Endurables Emails:

Customer Service
Jobs/ Career
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

Tilley Endurables Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tilley Endurables Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call Tilley Endurables is 8003638737. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Thursday, while the shortest are on Sunday.

  • People call Tilley Endurables mainly because of request for information, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Tilley Endurables Website:

Tilley Endurables Help Center:

Corporate Office Address:

Tilley Endurables, Inc.
77 East Dr
Toronto, Ontario M6N 2N8

Other Info (opening hours):

Mailing Address:

Customer Service Department

3176 Abbott Road, Bldg. A,

Orchard Park, NY 14127

Privacy Officer

60 Gervais Dr., Toronto,

Ontario, Canada M3C 1Z3

Fax: +1 (416) 444-3860

Returns Department

555 Riverwalk Parkway

Tonawanda, NY 14150

Hours of Operation:

Monday - Saturday: 10 am - 5 pm

Sunday: 11 am - 5 pm

More contact details


+1 (416) 444-6977

Tilley Endurables Rating Based on 3 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Rating stats

Rating trend

Summary of Tilley Endurables Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tilley Endurables?

Shipping and Delivery Question:

  • “Wrong size”
  • “About sizes”
  • “Sizing of your hats”

Return/ Replace Question:

  • “To replace my damaged hat. Life time Guarantee!”
  • “Waiting for replacement for Warranty”
  • “Return”

Request for Information Question:

  • “I have a question regarding ordering and shipping I would like to speak to a real human being”
  • “I have a Tilley hat that has ripped. I need to know what my options are.”
  • “Looking for size 6 7/8 in TWC7 Outback Waxed Cotton Hat”

Activation/ Cancellation Question:

  • “Cancel order”

Cards Question:

  • “Gift card late”

Staff Question:

  • “Customer service issue”

Product/ Service Question:

  • “Defective hat”

Other Question:

  • “Registration”
  • “Lost hat”
  • “Purchase hat”

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